Troubleshooting

Common issues holders run into, and how to fix them.

Verification failed, but I hold enough tokens

Check these:

• Did you connect the right wallet? If your tokens are in a different wallet, connect that one.

• Do you meet the holding period? Some communities require you to have held for X days. If you just bought, you may need to wait.

• Is your wallet balance up to date? If you just bought, wait a few minutes for the blockchain to confirm.

Still failing? Ask the community owner — they can check verification logs.

I lost access to a channel

Most common reason: you sold below the required token threshold.

Ancla re-checks your holdings on a schedule (usually daily or weekly). If you no longer meet the requirements, you lose access automatically.

To regain access: Buy back enough tokens. You'll regain access on the next re-check.

I sold and bought back, but still don't have access

Ancla re-checks on a schedule set by the community owner. If you sold and bought back between re-checks, you'll regain access on the next one.

Common re-check intervals:

• Every 6 hours

• Daily (most common)

• Weekly

Can I use multiple wallets?

It depends on the community. Some allow multi-wallet verification. Some don't (to prevent token pooling). Ask the community owner.

Is my wallet safe?

Yes. Ancla only asks you to sign a message (not a transaction). It reads your public on-chain balance. It does NOT approve spending, move tokens, or charge gas.

If any site asks for your seed phrase, it's a scam.

I switched wallets. Do I need to verify again?

Yes. Each wallet is verified separately. If you moved tokens to a new wallet, verify the new one.

How do I contact support?

Ask the community owner first — they have access to verification logs and can troubleshoot most issues.

For Ancla-specific issues, join the Ancla Discord or DM us on Twitter.